FAQ: logging in, creating and activating account

Scenario 1 : No account activated yet but person already exists in the system because e.g. 10 assignments have already been created for that person:

Employee or client: similar procedure

• That person will have to create a new account on Projectpro for employees with the mail address already used in the tool as the contact mail address. 

  • From the moment she is logged into ProjectPro, then she will get "we found a profile, would you like to link it".

  • If she clicks YES here, then she will also see her 10 jobs.

  • If she clicks NO, she will be stuck again.

Scenario 2 : No account activated yet but person tries to create an account with a different mail address than the one that already exists in the system:

Employee or client: similar procedure

• Employee Sara Sahara already exists in ProjectPro as an employee.

  • She has 10 jobs

  • She does not have her own workspace and has therefore never logged in.

  • Email address linked to her data in Projectpro is sara@sahara.com

• Sara decides to create an account with sarasahara@gmail.com

  • She will have to create her account but gets an error message "this national number is not unique".

  • Correct: because her national registry number is already linked in Projectpro to sara@sahara.com

  • This account is useless in Projectpro.

• She will need to create a new employee account for employees with sara@sahara.com.

  • When she logs on to Projectpro, she'll get the following message: "We've found a profile, do you want to link it?

  • If she clicks YES, she will also see her 10 jobs.

  • If she clicks NO, she will be blocked again.